• Orders & Support

  • Shipping & Returns

  • Product Info

    Each product's information can be found on the product details page.

Support FAQs

Orders & Support

Can I track my order?

Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.

What payment methods do we accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, GooglePay), PayPal, and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.

How long will it take to receive my order?

We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-2 business days for processing. Shipping times may vary depending on your location and the shipping method selected at checkout. You can find more information about estimated delivery times on our website or contact our support team for specific inquiries.

Can I modify or cancel my order after placing it?

You can modify or cancel your order before it is shipped. Please make sure all shipping information and purchased items are correct before placing your order. Once the order has been shipped, it cannot be modified or canceled.

What if I have questions or need assistance with my order?

We're here to help! If you have any questions or need support regarding your order, our dedicated customer support team is available to assist you. You can reach out to us through our contact form, email, or phone. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.

Support FAQs

Shipping & Returns

Do you offer shipping?

Yes! We provide free shipping on all orders, making it easy for you to receive your favorite products.

Do you offer international shipping?

Unfortunately, we do not offer worldwide shipping at this time. We currently ship only to certain countries, including the USA, UK, Germany, France, Italy, and others. Available countries will be shown during checkout, or you can contact us by email for more information.

How long does shipping take?

Shipping times can vary depending on your location and the shipping method chosen. Generally, orders are shipped within 1–2 days and delivered in 3–7 days. Exact delivery times may vary according to local shipping schedules.

What is your return policy?

All products sold on this website are final sale. Returns or refunds are only accepted in case of quality issues upon receipt. For more details, please refer to our Return & Refund Policy.

What if my order arrives damaged or there is an issue with the product?

We apologize for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please contact our customer support team immediately. We will gladly assist you in resolving the issue and arranging a replacement or refund as necessary.

Support FAQs

Product Info

Do the sets come with instructions or a guide?

Yes, almost all products come with simple instructions, and some children’s versions include a guide to help beginners get started quickly.

Are the materials used in the furniture safe for babies?

Yes, our wooden children’s furniture has passed KTI testing and is certified with an SOR report, meeting safety standards for your peace of mind.

Can children's furniture be easily assembled at home?

Yes, our children's furniture collection comes with clear instructions and all the necessary tools for easy assembly. The process is quick and simple, allowing you to have your child's room ready in no time.